Terms and Conditions

Last Updated: 01-Sept-2025

1. Introduction

Premium Outfitts is a Bangladesh-based fashion and lifestyle brand offering high-quality apparel and accessories both online and offline.
These Terms apply to all users, including online shoppers, visitors, and retail customers. Your continued use of our website or purchase of our products signifies your acceptance of these Terms.

2. Use of the Website and Online Store

  • You must be at least 18 years old or have parental/guardian consent to use our website or make purchases.

  • You agree to use the website only for lawful purposes and in a manner that does not infringe on the rights of others.

  • We reserve the right to suspend or terminate access to any user who violates these Terms or engages in fraudulent activity.

3. Orders, Pricing, and Payments

  • All prices on our website are listed in Bangladeshi Taka (BDT) and include applicable taxes unless stated otherwise.

  • We reserve the right to change prices, offers, or product availability at any time without prior notice.

  • Orders are subject to availability and confirmation of payment.

  • Payments can be made through secure online payment gateways, mobile banking, or cash on delivery (COD), depending on your location.

  • Once an order is placed, you will receive a confirmation email or SMS. We may contact you for verification before processing.

4. Shipping and Delivery

  • We deliver across Bangladesh through trusted courier partners.

  • Delivery timelines generally range from 2 to 7 working days, depending on your location and product availability.

  • Delivery charges (if any) will be clearly mentioned at checkout.

  • We are not responsible for delays caused by courier companies, weather conditions, or unforeseen events.

  • You must provide accurate delivery information; incorrect details may cause delays or order cancellation.

5. Returns, Exchanges, and Refunds

  • We want you to be fully satisfied with your purchase.

  • Returns or exchanges are accepted within 7 days of delivery if the item is unused, unwashed, and in its original condition with all tags attached.

  • Items such as innerwear, socks, or customised items are non-returnable due to hygiene and personalisation reasons.

  • Refunds (where applicable) will be processed via the original payment method or store credit, subject to inspection and approval.

  • To initiate a return, please contact our customer support team (see Section 10).

6. Intellectual Property Rights

  • All logos, designs, product images, brand names, and content on our website are the exclusive property of Premium Outfitts.

  • You may not copy, reproduce, distribute, or use any material from our website for commercial purposes without our written consent.

  • Any unauthorised use of our intellectual property will be subject to legal action under applicable laws of Bangladesh.

7. Limitation of Liability

  • Premium Outfitts strives to provide accurate and up-to-date product information, but we do not guarantee that all details (such as colours or measurements) will be perfectly accurate due to variations in display settings and manufacturing differences.

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

  • Our total liability in any claim shall not exceed the amount paid by you for the product in question.

8. User Responsibilities and Prohibited Activities

When using our website or services, you agree not to:

  • Engage in any fraudulent, misleading, or unlawful activities.

  • Upload viruses, malware, or harmful code.

  • Interfere with the website’s functionality or security.

  • Use automated tools (e.g., bots, crawlers) to extract data or manipulate our website content.

We reserve the right to take appropriate legal action against any user violating these rules.

9. Privacy and Data Protection

We value your privacy and handle your personal information responsibly.

  • Basic customer data (such as name, contact number, and delivery address) is collected only for order fulfilment and customer service.

  • We do not sell or share your data with third parties for marketing purposes without your consent.

  • For detailed information, please refer to our separate [Privacy Policy] available on our website.

10. Dispute Resolution and Governing Law

  • These Terms and any disputes related to them shall be governed by and interpreted in accordance with the laws of Bangladesh.

  • Any dispute, claim, or legal proceeding arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

  • We encourage customers to contact us first to resolve any issue amicably before seeking legal remedies.

Final Note

Premium Outfitts reserves the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on our website. It is your responsibility to review these Terms periodically.

By continuing to use our website or services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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