Shipping and Delivery Policy

Last Updated: 01-Sept-2025

At Premium Outfitts, we’re committed to delivering your orders quickly, safely, and efficiently.
This Shipping & Delivery Policy outlines our delivery process, timelines, fees, and important information to help you enjoy a smooth shopping experience with us — whether you shop online or in-store.

1. Delivery Coverage

We currently deliver to all major cities and towns across Bangladesh through trusted courier partners.
International shipping is available on a limited basis; please contact our support team for details before placing an order.

2. Delivery Timeframes

  • Dhaka City: 1–3 working days

  • Outside Dhaka: 3–7 working days

  • Remote Areas: Up to 10 working days (depending on courier availability and local conditions)

Delivery timelines are estimates and may vary due to weather, public holidays, logistical delays, or unforeseen circumstances.

3. Order Processing Time

  • Orders are processed within 24–48 hours after payment confirmation.

  • Orders placed after business hours or on weekends/public holidays will be processed on the next working day.

  • You will receive an order confirmation message after placing your order and a dispatch notification once your package is shipped.

4. Shipping Fees

  • Inside Dhaka: [Insert Fee or “Free above Tk XXXX”]

  • Outside Dhaka: [Insert Fee]

  • Shipping costs will be clearly shown at checkout before confirming your order.

  • From time to time, we may offer free shipping promotions based on order value or location.

5. Delivery Partners

We work with reliable and reputed courier services to ensure your products arrive safely and on time.
Once your order is shipped, you may receive a tracking number or tracking link via SMS or email to monitor delivery progress.

6. Cash on Delivery (COD) Orders

  • COD is available for most locations across Bangladesh.

  • Please ensure that the recipient’s contact number and address are accurate to avoid delays.

  • The courier will collect the full payment amount upon delivery in cash.

  • Refusal to accept confirmed COD orders without valid reason may lead to future restrictions on your account.

7. Prepaid Orders

For prepaid orders made through online payment gateways, mobile banking, or debit/credit cards, payment confirmation is required before dispatch.
Prepaid orders are usually prioritised for faster delivery.

8. International Shipping

  • International orders may be available upon request.

  • Shipping charges and delivery timelines vary depending on destination and courier availability.

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
    Please contact our customer support team for assistance before placing international orders.

9. Failed or Delayed Deliveries

Deliveries may be delayed or returned due to:

  • Incorrect or incomplete address

  • Unreachable customer contact

  • Recipient unavailable at delivery time

  • Natural disasters, strikes, or courier disruptions

In such cases, our team will contact you to reschedule delivery or arrange re-shipment.

10. Order Tracking

Once dispatched, customers will receive:

  • A tracking number (if applicable)

  • Courier service details

  • Estimated delivery date

You can track your parcel via the courier’s official website or contact their customer service for real-time updates.

11. Lost or Damaged Parcels

  • If your package is lost or arrives damaged, please notify us within 48 hours of delivery.

  • Provide your order number and clear photos of the packaging or item for verification.

  • After investigation, we will arrange a replacement or refund as per our Return & Exchange Policy.

12. Delivery Restrictions

We currently do not deliver to:

  • P.O. Boxes or untraceable addresses

  • Certain restricted or remote zones not covered by courier partners

If your delivery area is unavailable, we will notify you before order processing.

Final Note

We aim to deliver your order in perfect condition and on time.
By placing an order with Premium Outfitts, you agree to the terms outlined in this Shipping & Delivery Policy, along with our Terms & Conditions and Return & Exchange Policy.

Thank you for choosing Premium Outfitts — where premium quality meets modern style.

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