Return and Exchange Policy

Last Updated: 01-Sept-2025

1. Eligibility for Returns and Exchanges

To qualify for a return or exchange:

  • The item must be unused, unwashed, and unworn.

  • All original tags, packaging, and labels must be intact.

  • The request must be made within 7 days of receiving your order.

  • Proof of purchase (e.g. invoice, order confirmation, or receipt) must be provided.

Items that do not meet these conditions will not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Undergarments and lingerie

  • Socks or hosiery

  • Accessories such as jewellery or face masks

  • Customised or personalised items

  • Discounted or final sale items

Please review your order carefully before completing your purchase.

3. Return and Exchange Procedure

Step 1: Contact Us

  • Email our support team at [Insert Official Email Address] or message us on our official social media channels within 7 days of delivery.

  • Provide your order number, product details, and reason for the return or exchange.

Step 2: Return Approval

  • Our team will review your request and provide confirmation along with the return address.

  • Items sent without prior approval will not be accepted.

Step 3: Send the Item

  • Customers are responsible for safely packaging and returning the item to the provided address.

  • For courier returns, please include a note with your order number, name, and contact details.

  • Delivery or courier charges for returns are non-refundable, except in cases of defective or incorrect products.

4. Exchanges

  • Exchanges are subject to stock availability.

  • If your requested size or item is unavailable, we may offer a store credit or refund as appropriate.

  • Only one exchange per order is permitted.

5. Refund Policy

Refunds are applicable under the following conditions:

  • The returned item passes inspection and meets all return criteria.

  • The original product was defective, damaged, or incorrect at delivery.

Refund Method:

  • Refunds will be issued through the original payment method or as store credit (based on customer preference and availability).

  • Refunds may take up to 7–10 working days to process after the returned item is received and verified.

6. In-Store Purchases

  • Items purchased directly from a Premium Outfitts retail store must be returned or exchanged in-store, with the original receipt.

  • Online returns cannot be processed for in-store purchases.

7. Damaged or Defective Items

If you receive a damaged or incorrect item:

  • Contact us immediately within 48 hours of delivery.

  • Provide clear photos of the product and packaging for verification.

  • Upon approval, we will arrange a replacement or issue a refund at no additional cost.

8. Cancellation Policy

  • Orders may be cancelled within 2 hours of placing them, provided they have not been processed or shipped.

  • Once an order is dispatched, cancellation is not possible, and the standard return process applies.

9. Important Notes

  • Premium Outfitts reserves the right to refuse a return or exchange if the item shows signs of wear, damage, or alteration.

  • We are not responsible for items lost or damaged during the return shipping process.

  • Returns made after the 7-day period will not be accepted.

  • Promotional or discounted items may only be eligible for exchange (not refund).

Final Note

Our goal is to make your shopping experience simple and enjoyable.
By shopping with Premium Outfitts, you agree to abide by the terms of this Return & Exchange Policy, designed to ensure fairness and transparency for both our customers and our brand.

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